Project FaceSanBookSar

January 8, 2016 by · Comments Off on Project FaceSanBookSar
Filed under: Linden Lab and Second Life, Project Sansar 

FaceSanBookSar

I spoke before about the two very different platform models embodied by Facebook and WordPress. Today’s post will take the Facebook perspective, present theories of how a Virtual Reality platform could be built using that model, then finish up by discussing the possible outcomes. I call it “Project FaceSanBookSar.”

It’s important to note that this post is also one of my “conjecture” essays. That means I have no insider knowledge or information, I just have a lifetime’s worth of experience doing stuff like this. Okay, disclaimer out of the way … let’s begin.

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The Rewards of Customer Service

November 3, 2015 by · Comments Off on The Rewards of Customer Service
Filed under: DGP4SL Info, Linden Lab and Second Life, SL Marketplace, The Project to Save Second Life 

Customer Service is that ephemeral quality about a business that is tough to define in words, but crystal clear in experience. We know when we’ve been treated properly, our concerns or issues taken seriously, and our business appreciated. We also know when we’ve been discarded, disrespected and dismissed. It’s no secret that Good Customer Service is something every company should provide. But many choose not to, and their reasons range across the map. So I thought I’d perhaps convince a few of them to reconsider their decision based on my own recent experience.

This time that experience comes from the Seller / Merchant side of things, not from the usual “Customer Perspective”. Confused? Read on …

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VMM – Understanding How It Works

August 20, 2015 by · Comments Off on VMM – Understanding How It Works
Filed under: Linden Lab and Second Life, SL Marketplace, Technical Info 

VMM - How It WorksViewer-Managed Marketplace is making quite a hit with both Sellers and Buyers at the Second Life Marketplace. The “hit” it’s making is more the absence of complaints than the usual flood of them, but in the process of turning around sometimes it’s necessary to do things kinda backward. What really matters though is that VMM is working. And now it’s up to us to learn how it works and how best to use it.

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Updating Marketplace with VMM

August 11, 2015 by · Comments Off on Updating Marketplace with VMM
Filed under: Linden Lab and Second Life, SL Marketplace 

Article on using VMM

Viewer Managed Marketplace has been pushed into operation a bit faster than most people would have liked. But even so, it has also begun to rack up early successes at a far higher rate than either Direct Delivery or the SL Marketplace itself. Now that support for VMM is just about to be available in Firestorm, it has just as quickly become important to know how to manage your Marketplace store.

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Firestorm VMM – An Early Look

August 10, 2015 by · Comments Off on Firestorm VMM – An Early Look
Filed under: Linden Lab and Second Life, SL Marketplace, Technical Info 

Firestorm VMMThe possible next version of the Firestorm Viewer for Second Life (and Open-Sim grids) has been released into the dedicated testing community, and from all indications things are looking very positive. To be honest, my personal experience with this release candidate version has been so smooth and delightful that I’m left with only positive comments.

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Rectal Monetization

August 10, 2015 by · Comments Off on Rectal Monetization
Filed under: Internet Life and Humanity 

International MonetizationEvery business has a primary goal that must be observed and pursued at all times. That goal is “make money”. The way most businesses make money is to exchange it for products or services with their customer base. The exchange is above board, visible and recognizable by both parties. It usually has a well understood value equation; the amount of money given has approximately the same value as the products or services received. But this method of exchange is antiquated in today’s Internet Age. The new income mechanism is called “Monetization” and it comes in a wide array of methods and processes, not all of which are pleasant or acceptable.

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VMM – Adding My First Viewer Managed Marketplace Item

August 7, 2015 by · Comments Off on VMM – Adding My First Viewer Managed Marketplace Item
Filed under: New Products, SL Marketplace, Technical Info 

Article on using VMMAre you still standing on the sidelines, trying to decide if you should jump into the VMM pool? Well stop wondering and jump in. I used VMM to upload six new products just yesterday. Now I’m here to explain what I did, why I did it, and how you can do it too. Rather than just provide bland step-by-step instructions though, I’ll give you the philosophy of the process along with the steps; that way you’ll know what to do because you’ll know WHY you’re doing it.

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VMM and Test Deliveries

August 6, 2015 by · Comments Off on VMM and Test Deliveries
Filed under: Linden Lab and Second Life, SL Marketplace, Technical Info 

Now that Linden Lab has officially “migrated” everyone from the Direct Delivery method and forced the use of the new Viewer Managed Marketplace (VMM), there are some important changes you need to know about. Most importantly one of the primary safety features has been hobbled in a way you might not realize … until it’s too late.

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The Tolerable Annoyance Spectrum

July 29, 2015 by · Comments Off on The Tolerable Annoyance Spectrum
Filed under: Linden Lab and Second Life, SL Marketplace, The Project to Save Second Life 

It's No BullYou keep looking at the guy, waiting for him to really explode into a million pieces. He’s pissed off. He’s making a scene. And he has clearly maxed out the Tolerable Annoyance Spectrum at this store. You can see it written all over the faces of the Customer Service people trying to keep him calm. No matter how good they are at acting, it’s obvious to everyone watching that they are quite truly done with his childish antics. Before long Security shows up and promotes him to “Departing Ex-customer.” So what is this thing called “Tolerable Annoyance Spectrum” and why does it matter to you?

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Linden Lab is NOT the Government

July 3, 2015 by · Comments Off on Linden Lab is NOT the Government
Filed under: Linden Lab and Second Life, SL Marketplace 

It really should not need to be stated so bluntly, but apparently it is … so there it is. And why is it there? Because massive upheavals in the American culture have suddenly cast an extremely negative spotlight on one specific chapter of our societal history. Tensions are so high, sensibility is so low, that any happenstance sighting of a particular symbol can cause otherwise right-thinking people to go absolutely nutty.

The symbol? The Confederate Battle Flag.

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