The Rewards of Customer Service

November 3, 2015 by · Comments Off on The Rewards of Customer Service
Filed under: DGP4SL Info, Linden Lab and Second Life, SL Marketplace, The Project to Save Second Life 

Customer Service is that ephemeral quality about a business that is tough to define in words, but crystal clear in experience. We know when we’ve been treated properly, our concerns or issues taken seriously, and our business appreciated. We also know when we’ve been discarded, disrespected and dismissed. It’s no secret that Good Customer Service is something every company should provide. But many choose not to, and their reasons range across the map. So I thought I’d perhaps convince a few of them to reconsider their decision based on my own recent experience.

This time that experience comes from the Seller / Merchant side of things, not from the usual “Customer Perspective”. Confused? Read on …

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The “Cesspool” that is Second Life

August 9, 2015 by · Comments Off on The “Cesspool” that is Second Life
Filed under: Linden Lab and Second Life, The Project to Save Second Life 

Second Life is a CesspoolThere have been a lot of words written trying to understand why Linden Lab makes the decisions they make. The term “Inscrutable” is probably the most apropos. In today’s post I present an Alternate Theory of Reality that is based purely on conjecture and imagination … but just might be more correct than any others I (or most others) have posted. But before we begin, I need to explain the term “Cesspool”.

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HyperMenu Meets Virtual Landmarks

August 1, 2015 by · Comments Off on HyperMenu Meets Virtual Landmarks
Filed under: DGP4SL Info, New Products, Technical Info 

VLMlogo2I mentioned in a recent post about the use of the HyperMenu product on my new (and still a-building) in-world store. I also made mention of the fact that the Virtual Landmarks for the previous Teleporter Store had been updated to the new locations. That means anyone owning a VLM (Virtual Landmark) to my old store can now use it to teleport directly to the new store. As the true idiot I am sometimes, it completely escaped me to build VLM support into the HyperMenu product line. But I got smart(er).

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The Beauty of Live Art

July 30, 2015 by · Comments Off on The Beauty of Live Art
Filed under: Internet Life and Humanity, Linden Lab and Second Life, The Project to Save Second Life 

Live Art as Duet DanceMy apologies if the title of this piece has misled you. My goal in today’s post is to point out a method of software and systems development that is proven to work very well for all parties involved. It’s been given lots of names over the years, none of them formal. In fact the whole approach is rather informal; probably much of the reason for its lack of exposure and use. (Management doesn’t like “informal” things, they’re too hard to quantify.)

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The Tolerable Annoyance Spectrum

July 29, 2015 by · Comments Off on The Tolerable Annoyance Spectrum
Filed under: Linden Lab and Second Life, SL Marketplace, The Project to Save Second Life 

It's No BullYou keep looking at the guy, waiting for him to really explode into a million pieces. He’s pissed off. He’s making a scene. And he has clearly maxed out the Tolerable Annoyance Spectrum at this store. You can see it written all over the faces of the Customer Service people trying to keep him calm. No matter how good they are at acting, it’s obvious to everyone watching that they are quite truly done with his childish antics. Before long Security shows up and promotes him to “Departing Ex-customer.” So what is this thing called “Tolerable Annoyance Spectrum” and why does it matter to you?

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A Troubleshooting Tip

July 28, 2015 by · Comments Off on A Troubleshooting Tip
Filed under: Linden Lab and Second Life, Man Behind the Curtain, Technical Info 

NOW WHAT?!?We’ve all run into this situation: While wandering around Second Life the viewer suddenly and inexplicably exits or crashes. Kaa-BOOM! No safety net, just straight to the Desktop or worse … The Dreaded Blue Screen of DEATH!! Gahhhhh!!!

So you mumble under your breath, count to 10 then launch the viewer again. And thus begins a many-day adventure of near continuous crashes. No matter what you are doing from then on, things just will not seem to work properly again. What is going on?

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Beating My Head Against The Wall

March 25, 2014 by · Comments Off on Beating My Head Against The Wall
Filed under: DGP4SL Info, New Products, SL Marketplace 

It’s bad enough that over the years I’ve been living, working and creating in Second Life that I’ve had to do continual battle with the often myopic Decision Makers at Linden Lab, but sometimes I wind up having to push hard against some unfathomable reticence from my fellow Residents.

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It’s About Communication .. and Trust

February 5, 2014 by · Comments Off on It’s About Communication .. and Trust
Filed under: DGP4SL Info, Linden Lab and Second Life, SL In-World Search 

Yesterday I was startled and dismayed to find that the HTML web pages generated for each Parcel in Second Life had been changed. As I wrote in my post on this issue (Another Major SL Search Borking), the net result was that all of my SEO Tools had been irrevocably broken. Imagine my surprise when I looked today to find that all of my SEO Tools are working again. After checking my email to see if anyone at Linden Lab had seen fit to notify me about the goings on, I was of course not surprised to find nothing.
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Another Major SL Search Borking

February 4, 2014 by · 4 Comments
Filed under: DGP4SL Info, SL In-World Search 

Are you sick and tired of being hosed yet? Have you had enough of being bent over the barrel and screwed without any purpose, notice or warning? Have you pretty much given up on being able to get ahead in Second Life? Well then join the rest of us because once again the Blunder Wizards as Linden Lab have chosen to bork In-World Search.
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Nerfing Second Life Microbusiness

(According to This Blog Post, the problems with the Process Credit system of Second Life have now been resolved. If you are still seeing a delay greater than those specified in the post then you should file a support case and hope they get it resolved el Pronto.)


Fairly early in the maturation process of Linden Lab’s Second Life software platform, the management at Linden Lab decided it would be really neat if people using SL could actually turn their contributions to the platform into actual cash money. Users were already able to exchange the in-game tokens called “Linden Dollars” for copies of their virtual products, but LL spotted and then implemented a method to convert those tokens into outside-the-walls (meaning Real Life) cash money.

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