The Rewards of Customer Service

November 3, 2015 by · Comments Off on The Rewards of Customer Service
Filed under: DGP4SL Info, Linden Lab and Second Life, SL Marketplace, The Project to Save Second Life 

Customer Service is that ephemeral quality about a business that is tough to define in words, but crystal clear in experience. We know when we’ve been treated properly, our concerns or issues taken seriously, and our business appreciated. We also know when we’ve been discarded, disrespected and dismissed. It’s no secret that Good Customer Service is something every company should provide. But many choose not to, and their reasons range across the map. So I thought I’d perhaps convince a few of them to reconsider their decision based on my own recent experience.

This time that experience comes from the Seller / Merchant side of things, not from the usual “Customer Perspective”. Confused? Read on …

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VMM – Understanding How It Works

August 20, 2015 by · Comments Off on VMM – Understanding How It Works
Filed under: Linden Lab and Second Life, SL Marketplace, Technical Info 

VMM - How It WorksViewer-Managed Marketplace is making quite a hit with both Sellers and Buyers at the Second Life Marketplace. The “hit” it’s making is more the absence of complaints than the usual flood of them, but in the process of turning around sometimes it’s necessary to do things kinda backward. What really matters though is that VMM is working. And now it’s up to us to learn how it works and how best to use it.

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Updating Marketplace with VMM

August 11, 2015 by · Comments Off on Updating Marketplace with VMM
Filed under: Linden Lab and Second Life, SL Marketplace 

Article on using VMM

Viewer Managed Marketplace has been pushed into operation a bit faster than most people would have liked. But even so, it has also begun to rack up early successes at a far higher rate than either Direct Delivery or the SL Marketplace itself. Now that support for VMM is just about to be available in Firestorm, it has just as quickly become important to know how to manage your Marketplace store.

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Firestorm VMM – An Early Look

August 10, 2015 by · Comments Off on Firestorm VMM – An Early Look
Filed under: Linden Lab and Second Life, SL Marketplace, Technical Info 

Firestorm VMMThe possible next version of the Firestorm Viewer for Second Life (and Open-Sim grids) has been released into the dedicated testing community, and from all indications things are looking very positive. To be honest, my personal experience with this release candidate version has been so smooth and delightful that I’m left with only positive comments.

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VMM – Adding My First Viewer Managed Marketplace Item

August 7, 2015 by · Comments Off on VMM – Adding My First Viewer Managed Marketplace Item
Filed under: New Products, SL Marketplace, Technical Info 

Article on using VMMAre you still standing on the sidelines, trying to decide if you should jump into the VMM pool? Well stop wondering and jump in. I used VMM to upload six new products just yesterday. Now I’m here to explain what I did, why I did it, and how you can do it too. Rather than just provide bland step-by-step instructions though, I’ll give you the philosophy of the process along with the steps; that way you’ll know what to do because you’ll know WHY you’re doing it.

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VMM and Test Deliveries

August 6, 2015 by · Comments Off on VMM and Test Deliveries
Filed under: Linden Lab and Second Life, SL Marketplace, Technical Info 

Now that Linden Lab has officially “migrated” everyone from the Direct Delivery method and forced the use of the new Viewer Managed Marketplace (VMM), there are some important changes you need to know about. Most importantly one of the primary safety features has been hobbled in a way you might not realize … until it’s too late.

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The Tolerable Annoyance Spectrum

July 29, 2015 by · Comments Off on The Tolerable Annoyance Spectrum
Filed under: Linden Lab and Second Life, SL Marketplace, The Project to Save Second Life 

It's No BullYou keep looking at the guy, waiting for him to really explode into a million pieces. He’s pissed off. He’s making a scene. And he has clearly maxed out the Tolerable Annoyance Spectrum at this store. You can see it written all over the faces of the Customer Service people trying to keep him calm. No matter how good they are at acting, it’s obvious to everyone watching that they are quite truly done with his childish antics. Before long Security shows up and promotes him to “Departing Ex-customer.” So what is this thing called “Tolerable Annoyance Spectrum” and why does it matter to you?

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Return of the Teleporter Store ~ With a Twist

July 27, 2015 by · 1 Comment
Filed under: DGP4SL Info, New Products, SL Marketplace 

New Teleporter Store on Midnight OasisSome months ago I was forced to close the last of my In-World locations. Thanks to the good graces of a long-time SL Friend, I’ve been allowed to open a small parcel on the Midnight Oasis region owned by Island Oasis Properties. But this time I’m going at things from a slightly different angle.

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Of Calendars, Carts and Horses

July 27, 2015 by · Comments Off on Of Calendars, Carts and Horses
Filed under: Internet Life and Humanity, Linden Lab and Second Life 

carts and calendarsOne of the things that most annoys people is when their personal schedule gets disrupted. We all have our own personal schedule; it’s pointless to try and deny it. Many of us carry ours around at the ends of our arms (cleverly concealed as a portable communications device … Mwaahahahahaaa!)

Another hot button for people is this issue of Respect. Gosh! Here is the USA it’s almost state law in some places that you get shot for disrespecting someone. (Okay, maybe I’m stretching just a wee bit … sorry.)

Is It So Much To Ask?

So is it really that much to ask that Linden Lab pay attention to our Personal Calendars AND show us some Respect by giving us:

  • Proper Tools in Advance
  • Proper Notice
  • A chance to Comment on the Schedule

… Apparently so. Never mind. Just an old curmudgeon being curmudgeonly today.

Viewer Managed Marketplace Released: Congrats Linden Lab

slm-main-pageI’ve just received notice via email that my Marketplace Store has begun and completed migration to the new Viewer Managed Marketplace (VMM). Of course I can’t log in and view the results because I have this thing against installing “pre-release” software on my computer. But I’m not worried; Linden Lab surely wouldn’t have done the migration if it wasn’t 100% fully tested and proven fool-proof.

I’d write more but I haven’t time just now. I have my shoes and socks on .. if I can just get my pants on, I’ll be out of here to run some errands.

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