The Strong Silent Type

August 14, 2012 by · Comments Off on The Strong Silent Type
Filed under: Linden Lab and Second Life, SL In-World Search, The Project to Save Second Life 

I’m a big fan of John Wayne. My wife is an even bigger fan. In fact when we got married, I had to adopt a life-sized cardboard cutout of The Duke himself. (And the first night I stumbled into him in the dark while investigating a strange noise .. I think I got my first gray hair.) But there’s a certain manner that he had when presenting that strong silent type persona. It gave those around him confidence, comfort … and made them feel that the problems, whatever they happened to be, were in the right hands.

Then we have the “Silent Type” persona exemplified by the Labbies. In complete contrast to the comforting, reassuring feeling that The Duke could instill, silence from the Labbies makes my toes curl. So some of my thoughts have been characterized as a Conspiracy Theory, and to be honest I wasn’t really serious when I framed them that way. But what else is one supposed to think when even innocent situations are stoked into total panic-fests because no one at Linden Lab can find the time to acknowledge or update the customers.

Perhaps the “Extant Think” around the Lab is “they’re just panicking again, they always panic”. But you gotta ask yourself why that is? Is it really true that this diverse population of highly educated, highly skilled professionals and adults does nothing but panic and throw hissy fits just for their own entertainment? Are they really abandoning Sims and pulling out of Second Life just because they’re whiny-ass dribble-nosers with no real backbone? Or are they tired of begging, pleading and reasoning in every manner possible just to get Linden Lab and its representatives to treat THEM with respect and professionalism? So tired in fact that they’ve learned the only way to get ANY sort of news is to dig out the pitchforks and pour some fresh kerosene on the torches?

Well anyway, I’m afraid that the persona the Lab presents when they go totally silent on a topic as crucial and wide-spread as the Parcel Traffic issue is no where near John Wayne’s trademark Strong and Silent … it’s a lot closer to “Dumb and Dumberer” with a dash of “We don’t give a damn” thrown in for spice. *sigh*

Walls Within, Walls Without

It’s no secret that Linden Lab understands exactly ZIP when it comes to communicating with their customers. I don’t have enough fingers to count the communication faux pas they’ve committed in the last 3 years alone. But even though I’ve said many times that their lack of communication skills would eventually come back to bite them in the butt, we don’t have to wait that long to see more concrete evidence that the habits of keeping mum and not sharing ultimately mission-critical information are doing pretty massive damage to the Lab and to Second Life.

Walls Within Walls Within ...

Continue reading “Walls Within, Walls Without” »»